【Return and Exchange Policy】
We strive to ensure your utmost satisfaction with every purchase from us. We carefully inspect each product before shipping to minimize errors and dissatisfaction. While we have had minimal issues in the past, we recommend that you check the quantity in the presence of the courier upon receiving the parcel. If you have any queries or concerns during your inspection or try-on, please contact us, as we are dedicated to serving you.
*Eligibility for Returns and Exchanges:
From the date of your order delivery, we accept returns within 15 days.
We accept returns or exchanges for products that are unused, undamaged, and in their original condition.
Products must be returned in their original packaging, including all accessories and tags.
*Return Process:
To initiate a return or exchange, please contact our customer service within 3 days of receiving the package. Provide your order number, name, address, and detailed reasons for the return or exchange.
Our customer service team will review your request and provide further instructions. The mailing address will be provided via email after submitting the return request.
Please ship the product(s) back to us within 7 days of receiving approval for the return or exchange.
We recommend using a trackable shipping method to ensure the safe return of the product(s).
*Refund Process:
Once we receive the returned package, we will inspect the product(s) to ensure they meet the return criteria.
If approved, we will process the refund within 3 days. The refund will be issued using the original payment method used during the purchase.
*Exchange Process:
If you wish to exchange the product for a different size, color, or style, please specify your preferences when contacting our customer service.
The availability of the requested exchange product will be confirmed, and you will be provided with instructions on how to proceed with the exchange.
If the requested exchange product is not available, we will offer alternatives or provide a refund.
*Return Shipping Costs:
If the return or exchange is due to our error (e.g., wrong item sent), we will cover the return shipping costs.
For any other reasons, including a change of mind, the buyer is responsible for the return shipping fees. No return handling fees required.
*Refused and Undeliverable Packages:
If a package is refused or deemed undeliverable due to an incorrect or incomplete address provided by the buyer, the buyer will be responsible for any return shipping fees incurred.
In such cases, a refund will be issued minus the original shipping fees and any additional charges incurred due to the refusal or undeliverability.
We value your satisfaction and are here to assist you throughout the return and exchange process. Please don't hesitate to contact us with any questions or concerns.
Note: It's always a good idea to have a legal professional review your Return and Exchange Policy to ensure compliance with local laws and regulations.
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